{"id":3695,"date":"2024-02-28T14:56:45","date_gmt":"2024-02-28T13:56:45","guid":{"rendered":"https:\/\/dev.airbelgium.com\/services\/services-operationnels\/"},"modified":"2024-07-03T15:55:48","modified_gmt":"2024-07-03T13:55:48","slug":"services-operationnels","status":"publish","type":"page","link":"https:\/\/dev.airbelgium.com\/fr\/services\/services-operationnels\/","title":{"rendered":"Services Op\u00e9rationnels"},"content":{"rendered":"\n

De la logistique \u00e0 la maintenance en passant par l’assistance de notre client\u00e8le et de leurs clients finaux, nous sommes l\u00e0 pour vous accompagner et assurer la r\u00e9ussite des op\u00e9rations que vous nous confiez. D\u00e9couvrez comment nos services d’assistance sur mesure peuvent am\u00e9liorer votre efficacit\u00e9 et favoriser l’excellence op\u00e9rationnelle. <\/p>\n\n

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Services op\u00e9rationnels au sol <\/h2>\n\n\n\n

Expertise en mati\u00e8re de transport de fret<\/h3>\n\n\n\n

Notre \u00e9quipe exp\u00e9riment\u00e9e charg\u00e9e des op\u00e9rations au sol, est rigoureusement form\u00e9e aux diverses activit\u00e9s de manutention. Leur mission est de vous assurer des op\u00e9rations fluides et optimis\u00e9es avant le d\u00e9collage de votre fret.<\/p>\n\n\n\n

Voici pourquoi Air Belgium se distingue :<\/p>\n\n\n

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Prise en charge polyvalente<\/strong><\/p><\/div>

Qu’il s’agisse de marchandises surdimensionn\u00e9es, de configurations de chargement complexes, de transport de colis sensibles ou de livraisons expresses, l\u2019excellence de nos services et la mentalit\u00e9 positive de nos \u00e9quipes vous assure une prise en charge optimale.<\/p><\/div><\/div>

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Expertise<\/strong><\/p><\/div>

La masse et l\u2019\u00e9quilibre sont des facteurs d\u00e9terminants pour les performances et la stabilit\u00e9 d\u2019un avion. Nos \u00e9quipes g\u00e8rent ces param\u00e8tres avec la plus grande rigueur gr\u00e2ce \u00e0 leurs connaissances techniques approfondies et leur exp\u00e9rience de terrain. Nos \u00e9quipes sont \u00e9galement comp\u00e9tentes dans la gestion du transport de marchandises dangereuses.<\/p><\/div><\/div>

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Assistance de A \u00e0 Z<\/strong><\/p><\/div>

Depuis la r\u00e9ception de votre fret jusqu\u2019\u00e0 sa livraison, nos \u00e9quipes supervisent chaque \u00e9tape du processus. Nous pouvons \u00e9galement vous conseiller sur la pr\u00e9paration du fret dans le respect des r\u00e8gles et en suivant les \u00e9tapes n\u00e9cessaires.<\/p><\/div><\/div>

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Marchandises diversifi\u00e9es et r\u00e8glementation<\/strong><\/p><\/div>

Nos licences et notre expertise nous permettent de transporter tous types de fret \u2013 surdimensionn\u00e9, sensible, dangereux, p\u00e9rissable, express, etc. Nous acceptons tout type de cargo pour autant que celui-ci soit conforme aux directives claires et d\u00e9taill\u00e9es que nous suivons.<\/p><\/div><\/div>

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Responsables strat\u00e9giques pour un chargement optimis\u00e9<\/strong><\/p><\/div>

Nos responsables de chargement mettent leurs connaissances et expertise au service de vos op\u00e9rations. Ils optimisent l’espace dans le but de vous garantir la meilleure rentabilit\u00e9. Ils supervisent \u00e9galement le processus de chargement afin que celui-ci soit optimis\u00e9, fiable et \u00e9conome en carburant.<\/p><\/div><\/div><\/div>\n\n\n

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Services au sol et support logistique<\/h3>\n\n\n\n
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Notre r\u00e9seau \u00e9tendu d\u2019op\u00e9rations dans 182 destinations et 85 pays nous a permis de desservir une grande majorit\u00e9 des principaux a\u00e9roports dans le monde. Nos op\u00e9rations sont soutenues par des accords d’assistance en escale soigneusement n\u00e9goci\u00e9s et conclus avec des fournisseurs de services exp\u00e9riment\u00e9s. Ces accords nous garantissent des prestations de services fiables durant des cr\u00e9neaux horaires d\u00e9di\u00e9s \u00e0 vos op\u00e9rations afin que celles-ci se d\u00e9roulent dans les meilleures conditions.<\/p>\n\n\n\n

Notre r\u00e9seau de contacts et les liens \u00e9troits \u00e9tablis avec les meilleurs prestataires nous permettent de vous faire b\u00e9n\u00e9ficier de services d’assistance de haute qualit\u00e9.<\/p>\n<\/div>\n\n\n\n

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Services sur mesure et restauration \u00e0 bord pour vos passagers<\/h3>\n\n\n\n

Votre exp\u00e9rience Air Belgium est plus qu’un simple vol !<\/p>\n\n\n\n

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Notre \u00e9quipage accueillant et professionnel repr\u00e9sente fi\u00e8rement les couleurs et le savoir-faire belge \u00e0 bord et dans le monde entier. Faites profiter vos passagers de nos services premium en Belgian Class. Reconnus par les plus grandes compagnies et leurs passagers, nos services font l\u2019unanimit\u00e9.<\/p>\n\n\n\n

Gr\u00e2ce \u00e0 nos connaissances approfondies du secteur et de l’industrie, nous travaillons en \u00e9troite collaboration avec chaque client pour cr\u00e9er une formule qui r\u00e9pond parfaitement \u00e0 vos attentes. De l’\u00e9l\u00e9gante touche belge \u00e0 la g\u00e9n\u00e9rosit\u00e9 et la personnalisation de nos services, chaque d\u00e9tail compte pour mettre en valeur un voyage unique<\/p>\n<\/div>\n<\/div>\n\n\n\n

Nos \u00e9quipes d\u00e9veloppent avec vous un produit sur mesure qui r\u00e9pond \u00e0 vos attentes et aux exigences de votre client\u00e8le. Que vous organisiez une mission de chef d’\u00c9tat VVIP ou une croisi\u00e8re autour du monde, notre \u00e9quipe navigue \u00e0 travers une gamme vari\u00e9e d’options, garantissant une exp\u00e9rience sur mesure qui d\u00e9passe vos attentes.<\/p>\n\n\n\n

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Supervision de vos op\u00e9rations<\/h3>\n\n\n\n

Nous mettons \u00e0 votre disposition une \u00e9quipe exp\u00e9riment\u00e9e et passionn\u00e9e qui g\u00e8re la logistique de vos op\u00e9rations. Manutention et supervision de chaque \u00e9tape et de chaque d\u00e9tail de vos op\u00e9rations au sol, nos \u00e9quipes vous garantissent une ex\u00e9cution sans faille pour un transport fluide et optimis\u00e9 de vos passagers et de votre fret.<\/p>\n\n\n\n

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Vol passager<\/strong><\/p><\/div>

De l’enregistrement \u00e0 l’embarquement et au d\u00e9barquement, en passant par le traitement m\u00e9ticuleux des bagages, nos superviseurs s\u2019assurent que le voyage de vos passagers soit parfaitement organis\u00e9, coordonn\u00e9 et se d\u00e9roule dans les meilleures conditions.

Nous avons la capacit\u00e9 et l\u2019expertise en interne de superviser tout type de vol. Nos \u00e9quipes assistent vos passagers \u00e0 tous les niveaux : assistance sp\u00e9ciale, support complet et individualis\u00e9 pour des op\u00e9rations VVIP, assistance aux mineurs non accompagn\u00e9s (UM) ou encore soins sp\u00e9ciaux pour les animaux de compagnie. Chaque aspect de votre mission est m\u00e9ticuleusement pr\u00e9par\u00e9, ex\u00e9cut\u00e9 et contr\u00f4l\u00e9.<\/p><\/div><\/div>

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Vol cargo<\/strong><\/p><\/div>

S\u00e9curit\u00e9, ponctualit\u00e9, pr\u00e9cision, nos \u00e9quipes de manutention ex\u00e9cutent chaque \u00e9tape de vos op\u00e9rations de fa\u00e7on optimale. Qu’il s’agisse du chargement, du d\u00e9chargement ou de la manutention de tous types de cargo, nous prenons soin de v\u00e9rifier chaque d\u00e9tail. Nous sommes \u00e9galement qualifi\u00e9s pour des transports s\u00e9curis\u00e9s de marchandises de valeur et veillons pour vous au respect des r\u00e9glementations en vigueur.<\/p><\/div><\/div><\/div><\/div>\n\n\n\n

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Centre de contr\u00f4le des vols<\/h2>\n\n\n\n

Centre de contr\u00f4le op\u00e9rationnel 24\/7<\/p>\n\n\n\n

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Chez Air Belgium, notre engagement envers l’excellence op\u00e9rationnelle est incarn\u00e9 par notre centre de contr\u00f4le op\u00e9rationnel disponible 24h\/24 et 7j\/7.<\/p>\n\n\n\n

Avec une \u00e9quipe hautement qualifi\u00e9e, nous sommes pr\u00eats \u00e0 r\u00e9agir rapidement face \u00e0 toute situation impr\u00e9vue ou tout retard, afin de garantir le respect de vos engagements contractuels.<\/p>\n<\/div>\n<\/div>\n\n\n\n

Notre centre de contr\u00f4le d\u00e9di\u00e9 g\u00e8re efficacement les ressources d’\u00e9quipage et les changements de derni\u00e8re minute, orchestrant une coordination sans faille pour assurer la s\u00e9curit\u00e9, la ponctualit\u00e9 et la fiabilit\u00e9 de chaque mission.<\/p>\n<\/div>\n\n

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Maintenance<\/h2>\n\n\n\n

Services et maintenance CAMO complets<\/p>\n\n\n\n

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Air Belgium offre un syst\u00e8me de soutien CAMO (Continuous Airworthiness Management Organization) complet pour sa flotte, garantissant une maintenance de premier ordre 24 heures sur 24 et 7 jours sur 7 par l’interm\u00e9diaire de son centre LMCC. <\/p>\n\n\n\n

Nous allons encore plus loin avec des contrats de maintenance locaux d\u00e9di\u00e9s, con\u00e7us sp\u00e9cifiquement pour r\u00e9pondre aux besoins op\u00e9rationnels.<\/p>\n\n\n\n

Nos flux de mat\u00e9riaux personnalis\u00e9s garantissent une solution optimale pour le client, en offrant les meilleurs prix pour une exp\u00e9rience transparente et agr\u00e9able.<\/p>\n<\/div>\n\n\n\n

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Assurer la fiabilit\u00e9 et la disponibilit\u00e9 maximales de nos avions est essentiel, et nous nous engageons \u00e0 fournir des rapports d\u00e9taill\u00e9s \u00e0 nos clients, sur demande, d\u00e9montrant ainsi notre d\u00e9vouement aux normes de maintenance les plus \u00e9lev\u00e9es.<\/p>\n<\/div>\n\n

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Service client<\/h2>\n\n\n
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Service client\u00e8le et commercial<\/strong><\/p><\/div>

Nous sommes d\u00e9vou\u00e9s \u00e0 la satisfaction de nos clients gr\u00e2ce \u00e0 notre Service Client\u00e8le et Commercial d\u00e9di\u00e9, compos\u00e9 d’une \u00e9quipe de professionnels de l’aviation form\u00e9s et exp\u00e9riment\u00e9s. Contrairement aux chatbots, nos membres d’\u00e9quipe poss\u00e8dent une solide exp\u00e9rience dans le secteur de l’aviation et une compr\u00e9hension approfondie des subtilit\u00e9s de l’industrie. Priorisant l’efficacit\u00e9, ils sont pr\u00eats \u00e0 fournir aux clients les informations n\u00e9cessaires et une assistance personnalis\u00e9e.<\/p><\/div><\/div>

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Billetterie<\/strong><\/p><\/div>

Air Belgium propose une solution de billetterie Charter int\u00e9gr\u00e9e facilit\u00e9e par notre syst\u00e8me interne et une division sp\u00e9cialis\u00e9e au sein de la compagnie a\u00e9rienne.

Cette capacit\u00e9 nous permet de fournir des services de billetterie efficaces et sur mesure, pour une exp\u00e9rience sans tracas pour vos clients.

Avec une \u00e9quipe d\u00e9di\u00e9e supervisant le processus de billetterie, nous garantissons pr\u00e9cision, flexibilit\u00e9 et un haut niveau de r\u00e9activit\u00e9.<\/p><\/div><\/div>

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Services compl\u00e9mentaires<\/strong><\/p><\/div>

Les services d’Air Belgium vont au-del\u00e0 des bases pour inclure toute une gamme de services compl\u00e9mentaires con\u00e7us pour am\u00e9liorer l’exp\u00e9rience de voyage de votre vol charter. Nos options compl\u00e8tes comprennent tout, des r\u00e9servations de si\u00e8ges au contr\u00f4le des articles hors format, en passant par les bagages suppl\u00e9mentaires, les repas sp\u00e9ciaux, l’assistance aux mineurs non accompagn\u00e9s et le soutien aux personnes handicap\u00e9es.

Cette approche globale nous permet de r\u00e9pondre aux pr\u00e9f\u00e9rences individuelles des clients, offrant un voyage personnalis\u00e9 de la r\u00e9servation \u00e0 l’arriv\u00e9e \u00e0 destination.<\/p><\/div><\/div>

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Exp\u00e9rience de vol et divertissement \u00e0 bord<\/strong><\/p><\/div>

Nous red\u00e9finissons le divertissement en vol en proposant des exp\u00e9riences personnalis\u00e9es et immersives pour vos vols ACMI et Charter.

Lorsque nous op\u00e9rons en sous-traitance pour une autre compagnie ou lors de vols d\u2019affr\u00e8tements, nous offrons la possibilit\u00e9 de modifier les programmes de divertissement, en ce compris les films, les musiques et les jeux, et adaptons les contenus, langues et sous-titrages. Nous pouvons ainsi proposer aux passagers des programmes de divertissements sur mesure.

Nos services innovants comprennent \u00e9galement la cr\u00e9ation de questionnaires \u00e0 bord personnalis\u00e9es. Ces enqu\u00eates de satisfaction sont cr\u00e9\u00e9es en collaboration avec nos \u00e9quipes. Nous les adaptons aux besoins de nos clients et des services qu\u2019ils souhaitent \u00e9valuer.

Gr\u00e2ce \u00e0 l’acc\u00e8s Wi-Fi \u00e0 bord, les passagers peuvent rester connect\u00e9s pendant toute la dur\u00e9e de leur vol. Plusieurs forfaits sont propos\u00e9s.

Notre syst\u00e8me permet la collecte d’informations pour les services mentionn\u00e9s et facilite l’extraction d’un rapport d’activit\u00e9, une demande fr\u00e9quente de nos clients.<\/p><\/div><\/div><\/div>\n\n\n

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De la logistique \u00e0 la maintenance en passant par l’assistance de notre client\u00e8le et de leurs clients finaux, nous sommes l\u00e0 pour vous accompagner et assurer la r\u00e9ussite des op\u00e9rations que vous nous confiez. D\u00e9couvrez comment nos services d’assistance sur mesure peuvent am\u00e9liorer votre efficacit\u00e9 et favoriser l’excellence op\u00e9rationnelle. Services op\u00e9rationnels au sol Expertise en […]<\/p>\n","protected":false},"author":7,"featured_media":2631,"parent":3032,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"rankMath":{"parentDomain":"dev.airbelgium.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias 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